Neighbourhood Team Manager – Surrey

Additional role requirements:
DBS Check
Full UK Driving License

Do you lead by example, thrive on making a difference, and bring energy to neighbourhood life?
We’re looking for a passionate, people-first Neighbourhood Team Manager to help shape and lead our frontline housing services. In this role, you’ll be responsible for driving performance, developing your team, and building strong connections with residents and partners across our communities.

You’ll be more than a manager you’ll be a champion for visibility, accountability, and community spirit. If you’re ready to lead with purpose and put residents at the heart of everything you do, we’d love to hear from you.

What’s in it for you.

In addition to the salary, we offer a number of benefits, including:

• High street discount schemes
• Health cash plans
• 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible bank holidays take them when it suits you
• Car leasing scheme
• Hybrid working offering you the flexibility to thrive in your role. You’ll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

What you’ll be doing

• Lead, coach, and inspire a team of Neighbourhood Coordinators to deliver outstanding housing services

• Promote visibility and accountability in our neighbourhoods being a true ambassador of PA Housing

• Make sure residents can influence services and shape improvements through inclusive engagement

• Drive forward community-focused services that are sustainable, vibrant, and tailored to local needs

• Monitor performance, support service improvement, and resolve root causes of complaints

• Manage community engagement budgets and ensure all activities deliver value and impact

• Build strong relationships with internal teams, residents, contractors, and local partners

• Support tenancy management from inspections and audits to resolving low-level disputes

• Actively contribute to change, innovation, and a culture of continuous improvement

What we’re looking for:

We’d love to hear from you if you:

• Have experience managing a team in a housing or customer-focused environment

• Understand housing management best practice, legislation, and resident engagement

• Are a confident leader with strong coaching, communication, and decision-making skills

• Can manage performance and budgets, spot improvement opportunities, and drive results

• Are passionate about customer service and building safe, inclusive, and proud communities

• Work collaboratively, adapt to change, and aren’t afraid to challenge the norm

• Have a degree or relevant housing/management qualification (or equivalent experience)

If specific qualifications are required, please upload them with your application to demonstrate your eligibility.

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people not just properties and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.

Disclosure and Barring Service:

This role requires of the successful candidate to complete a standard DBS check. A standard DBS check will show any spent and unspent convictions.

So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing.

Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.

AGENCIES: We know where you are if we need your support so please do not contact us.

To apply for this role please click on the apply button or for any enquiries please email recruitment@pahousing.co.uk – We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.