Overview
Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.
1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR
Job Details
Regional
Experience and Cleaning Manager, South
Field-Based
(regular travel to parks and head office)
Annual
salary + car allowance, bonus and benefits
Are you passionate about the little
details that make a big difference? As Regional Experience and Cleaning
Manager, you’ll see through the eyes of our guests—making sure taps shine,
surfaces sparkle, and every space feels welcoming.
Working with Heads of Department on park, you’ll tackle guest feedback head-on,
finding solutions to reduce complaints and compensation claims. You’ll coach
and inspire park teams, raising standards and enhancing guest and owner
experiences.
Your impact? Happier guests, higher satisfaction scores, and cleaner, brighter
spaces for everyone to enjoy.
What you’ll be doing:
– Leading & Delivering Strategy – Driving the national cleaning strategy, ensuring park teams understand and implement key priorities, standards, and non-negotiables.
– Inspiring & Coaching Teams – Providing hands-on support and leadership to Cleaning Services Managers, developing talent, fostering accountability, and recognising high performers.
– Enhancing Guest Experience – Identifying trends in guest feedback, tackle root causes of complaints, and implement improvements to raise satisfaction and reduce compensation claims.
– Driving Operational Excellence – Analysing data to optimise performance, support commercial opportunities, and ensure cost-effective, high-quality cleaning services.
– Collaborating & Influencing – Work with park leadership, central teams, and key stakeholders to align priorities, deliver change, and maintain compliance with policies and safety standards
The experience you bring:
– Guest & Operational Expertise – Strong knowledge of hospitality operations, cleaning standards, and what creates an exceptional guest experience.
– Proven Leadership – Experience in regional or multi-site management, with a track record of developing teams, driving performance, and delivering operational improvements.
– Data-Driven & Solutions-Focused – Ability to analyse insights, identify trends, and implement strategic, results-oriented solutions.
– Influential & Collaborative – Exceptional interpersonal skills to inspire, coach, and influence teams while working cross-functionally to drive success.
– Resilient & Adaptable – A proactive, hands-on leader who thrives in a fast-paced environment, embraces change, and consistently delivers high standards.
What’s In It
For You?
– Holiday
allowance that rises with service, plus a ‘Holiday Buy Scheme’
– Annual bonus
– 20% discount
on both Haven and Warner Hotels holiday for you, family and friends
– Comprehensive
wellbeing support
– Access to the
Bourne Leisure corporate box at the O2 Arena ,London
– Exclusive
discounts with corporate partners
– Exciting
career pathways, including Learning and Development opportunities such as
Apprenticeships and Degrees
– Enhanced
family friendly policies and pay (eligibility criteria applied)
Who are we?
We’re part of
an award-winning Bourne Leisure family, which includes Haven Warner Hotels. We have 9,000 fantastic team
members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.
What’s it
like to work with us?
Our people and
the teams they form are the backbone of a professional experience with us.. At
Haven, we take pride in our Breath of Fresh Air culture, which focuses on
valuing and supporting every team member. We prioritise openness and
transparency in our interactions allowing our team members to be their
authentic selves.
We operate a
hybrid working model, meaning 50% of your working week will be spent at the
office, occasionally on Park, or at external events.
What can you
expect during the recruitment process?
The interview
process will be up to 3 stages and may contain a presentation or skills test,
depending on the role. Please reach out if you need additional support or
specific arrangements to enable you to perform to the fullest during this
process.
Diversity,
equity, and inclusion are at the heart of who we are and what we do. Our
commitment to these values is unwavering and they are central to our mission.
We encourage applications from all backgrounds, communities and industries and
we are ready to discuss any reasonable adjustments or flexibility that you may
require, including whether a role can be part-time or a job-share.
We genuinely
care about every candidate’s experience during the recruitment process and are
here to provide support where we can. If you require any assistance or
reasonable adjustments while applying, please don’t hesitate to reach out to us
at resourcingteam@bourne-leisure.co.uk.
#dp
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
