Overview
The IS Manager – Web is a senior role in the Booker IS team that is responsible for delivering effective, secure and efficient digital systems to help improve customer satisfaction and cash profit.
Booker.co.uk is the fastest growing business to business wholesale website in the UK, and takes customer orders that account for c.30% of Booker Group’s sales. The IS Web team look after all infrastructure and application software that run the Booker Group web sites & apps, including the Booker.co.uk our B2B commerce web site, and also the content only consumer facing web sites operated for various divisions and brands within the Booker Group. The IS team work closely with the Booker Digital team to ensure the systems deliver a seamless end user online experience to our customers.
The role is accountable for the delivery of all projects for our digital systems, ensuring that projects delivering new features on the Booker web sites and apps are delivered on time and to a high standard.
The role directly handles the internal web project team, our external engineering teams who carry out software development, and will collaborate closely with the external service providers who provide infrastructure and software technical support.
- 5 years’ experience of managing teams that build and run multiple B2B or B2C websites.
- Good understanding of running enterprise scale commerce websites supporting a high-volume transactional business.
- Drive to succeed and deliver projects, and to transition smoothly into ongoing service management.
- Excellent team management skills, ensuring any barriers to success are removed and the demands on your team are clear and commitments are met.
- Ability to build consensus within the development and support teams to ensure the right solutions are delivered, to the right quality, tracking progress and ensuring they are delivered at pace.
- Solid technical background in software development, project management and support provision.
- Desire to learn, contribute and drive progress by implementing standard process improvements in a customer focussed environment.
- Strong business process design skills and the ability to translate into technical solutions.
- Excellence in building positive relationships with business partners.
- Good written and verbal communication skills, being able to communicate effectively and efficiently taking into account the nature of the audience.
- Good technical documentation skills, reviewing/ writing user documentation with development teams and specialists.
- Good problem solving and analysis skills.
- Commercial competence and Know How.
- Shown ‘hands on’ track record of delivering digital solutions within a pressurised environment.
- Excellent technical project management background with successful delivery of change programs to time, quality and budget.
- Good understanding of IT security and data privacy standards.
- Strong people management skills, with demonstrable ability to recruit and establish teams, and effectively lead their capability and performance.
- Consistent track record of building strong working relationships with external development teams.
- Designing and building systems for scalability, availability and performance, testing everything and trying to automate everything.
- Consistent delivery of results.
Shift Hours: 38 hrs per week (Hybrid)
Salary: Competitive
