Infrastructure Support Manager – Burton Latimer

Overview

Description

We are not supporting candidates who require sponsorship for this position.

We utilise our Preferred Agency Supplier Partners as and when we require additional support.

We are committed to improving diversity and equality throughout Weetabix especially within our Recruitment processes.

We are always looking to enhance our current teams with diverse skills, experience, backgrounds and personalities ; so if your skills and experience look a little different and you believe you can add value to the role and/or Weetabix, then we would love you to drop us your CV or apply! No candidate will ever meet 100% of the desired qualifications, skills and/ or experience, but we are ambitious to attract the right talent for how we want our business to grow.

You might not be right for the role, yet but we are always looking for talented people!

Closing date: Friday 2nd May 2025.

Interview process: Two-stages: 1. Teams Interview and if successful, 2. face-to-face with the Hiring Manager at our Burton Latimer site.

Working pattern: Hybrid but you will need to flexible depending on team tasks and resources. Weetabix Wednesday is a non-negotiable where we all come into the office for business partnering and meetings.

The recipe!

(Please note the responsibilities listed below are not exhaustive)

The purpose of this role is

·     Mentor and develop the 3rd Line Support Team, ensuring current IT infrastructure is understood, appropriate documentation is in place, and the team has knowledge of ongoing operation and maintenance.

·       Identify, remediate and act as an escalation point for complex technical issues

·       Overseeing backups and disaster recovery processes

·       Collaborate with infrastructure/application architecture to ensure that technical designs are complete, approved and clearly understood

·       Manage build resources and coordinate build activities to ensure new or amended services are seamlessly transitioned into support.

·       Provide representation for IT infrastructure to IT governance processes.  Ensure that all changes to IT infrastructure are appropriately validated and approved via the TDA and CAB processes.

·       Support IT Security in delivering key information security risk related initiatives

·       Lead initiatives to reduce or eliminate manual or repetitive tasks, improving end-to-end infrastructure health and performance

·       Manage third party vendor relationships and hold them accountable for delivery of any hosted or outsourced Infrastructure support functions

·       Define and report against key metrics that demonstrate infrastructure effectiveness

·       Deliver within agreed Service Level Agreements (SLA’s) to achieve agreed KPI’s.

Requirements

Non-negotiables

·       A hands-on leader with a track record of managing 3rd Line Support Teams in a fast-paced environment

·       Experience building and mentoring high-performing teams with a focus on accountability and collaboration

·       Experience with the following products and technologies: VMware, MS OS, SAN, SQL, LAN, WAN, Office 365, Exchange, SCCM,

·       Excellent communicator with the ability to reduce complex issues and ideas to simple terms and express these both to non-technical and highly technical audiences.

·       Ability to work in a pressurised environment with conflicting priorities, ensuring that deadlines are met to ensure the delivery of a high-quality service.

·       Experience with vulnerability management & ITIL

Nice to haves

·       Experience working in a Fast-Moving Consumer Goods (FMGC) environment

·       Experience with the following products and technologies: Public Cloud, Cisco, Checkpoint, Nortel, Avaya, Linux servers

Technical/professional qualifications:

·       Relevant infrastructure-related qualifications from one or more of the following vendors: (Microsoft, Cisco, VMware, Pure Storage, Veeam)

Benefits

• Excellent Double-matched ER contributed pension scheme up to 12% from us

• Annual Bonus scheme and salary review
• Healthcare plan
• Access to 24/7 counselling service (in partnership with Grocery Aid)

To support our employees we also offer:

• Maternity Pay / Paternity leave

• Dependants and Carers Leave
• Additional Time Off for Fertility Treatment
• Neonatal Care Leave
• Flexible Working Policies
• Working Parents Support Group

Check out our website for more information: https://weetabixfoodcompany.co.uk/careers/

Please Note: Our company policy is not to advertise salaries as we want to benchmark all candidates based on skills and experience that need to be evidenced upon application and screening.

#HaveYouHadYourWeetabix

IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.