Overview
Location: 21 Moorfields, London, EC2Y 9DB
Salary: Up to £65,000 (Annual.)
Title: Head of Catering Operations
Location: London
Salary: up to £65k
Benefits:
- 33 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave.
- 24 weeks' enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave.
- Free meals on shift.
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance.
- Discounts available from HAPI app, from high street shops to holidays & cinema.
- Wellbeing hub.
- Access to employee assistance programme.
- Cycle to work scheme.
Every interaction is an opportunity to create a lasting impression, and we’re looking for a talented Head of Catering Operations who strives to exceed expectations at every turn.
We are looking for an Head of Catering Operations for one of our top clients in Central London. This role requires excellent organisational skills, the ability to multitask, and strong communication capabilities. You will be responsible for delivering all aspects of catering services, ensuring high standards of food quality, customer service, and operational efficiency. This role involves strategic delivery of operations, team management, and collaboration with various departments to deliver exceptional catering experiences that exceed client expectations and contribute to the commercial delivery of the contract.
BaxterStorey is a leading business in the catering industry, known for our innovative and obsessed approach, exceptional service, and authentic and delicious culinary offerings. We pride ourselves on delivering memorable workplace dining experiences across multiple locations, catering to a diverse clientele. Our team is passionate about food and dedicated to providing top-notch service.
As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.
Operational Management:
- Oversee day-to-day catering operations, ensuring smooth and efficient service delivery.
- Develop and implement operational procedures and standards to maintain high quality and consistency.
- Manage inventory, procurement, and logistics to ensure timely and cost-effective sourcing of supplies.
Team Leadership:
- Recruit, train, and supervise a team of catering staff, including chefs, servers, and support personnel.
- Foster a positive and productive work environment, promoting teamwork and professional development.
- Conduct regular performance reviews and provide feedback to staff members.
Strategic Planning:
- Develop and execute strategic plans to enhance the catering business and achieve company objectives.
- Identify market trends and opportunities for growth, expanding the catering services offered.
- Establish and monitor key performance indicators (KPIs) to track operational success and identify areas for improvement.
Client Relations:
- Build and maintain strong relationships with clients, understanding their needs and ensuring satisfaction.
- Customise catering offerings to meet client requirements, providing creative and personalised solutions.
- Address and resolve any client issues or concerns promptly and professionally.
Financial Management:
- Prepare and manage budgets, controlling costs and maximising profitability.
- Monitor financial performance, analysing data to inform decision-making and strategic planning.
- Negotiate contracts with suppliers and vendors to secure favourable terms and pricing.
Compliance and Safety:
- Ensure compliance with health and safety regulations, maintaining a safe and sanitary environment.
- Implement and enforce food safety standards and procedures.
- Conduct regular audits and inspections to ensure adherence to policies and regulations.
- Strong leadership and team management skills.
- Excellent organisational and multitasking abilities.
- Exceptional customer service and interpersonal skills.
- Proficiency in financial management and budget planning.
- Knowledge of food safety regulations and standards.
- Ability to work under pressure and meet tight deadlines.
- Strong communication and negotiation skills.
Employment Type: part-time, Part-time
