Overview
About the team:
We are recruiting for a brand-new Group Head of Payment Services role to lead the Group’s payment services, defining and supporting the delivery of a payment services strategy. We are also going through an exciting period of change with large transformational programmes of work to simplify and modernise our systems, and this role will have key involvement in both areas to enhance our payment structure.
If you are looking for a role where you can be a business owner with the autonomy to suggest ideas and see them through to tangible improvements, keep reading!
Our philosophy:
Before you read on, we’d like you to know that we’re committed to diversity and hope that our employee base reflects the diverse nature of our society. To understand more, please follow: https://www.osb.co.uk/careers/overview/
Our recruitment process can include telephone calls, virtual meetings via Webex and face to face meetings in one of our offices. If you apply for one of our roles, we will be sure to ask you if you require any support with any of these stages.
What you will be doing:
In this role, you will have the opportunity to ensure the Group continues to deliver an efficient and resilient payments service to its saving and lending customers and its third-party service providers.
You will be responsible for advancing the levels of both outgoing and incoming payments and will require the need to identify and deliver strategic enhancements in addition to maintaining the existing core services and relationships with key payment service providers.
Your responsibilities will include…
- Define and support the delivery of a Payment Services strategy that reflects the increasing demands and expectations of the Group’s customers and other third-party stakeholders.
- Acts as the business owner both internally and externally for payments performance, issues, risks, technology and third-party requirements throughout the end-to-end payments activity for manual and automated payment processes.
- Represent Payment Services on the Group’s Simplification and Modernisation Programme, ensuring that the future payments operating model delivers the efficiencies and controls expected of a modern payments service.
- Establish a culture of continuous improvement in order to streamline payment processes, systems and infrastructure, enhance cost and customer efficiency and maintain the necessary levels of operational resilience.
- Ensure that Payment Services continue to comply with the Group’s overarching Risk Management Framework, with regular evaluation of the Risk and Control Self-Assessment and thorough investigation of any operational incidents.
- Establish a culture of continuous improvement in order to streamline payment processes, systems and infrastructure, enhance cost and customer efficiency and maintain the necessary levels of operational resilience.
- Ensure that Payment Services continue to comply with the Group’s overarching Risk Management Framework, with regular evaluation of the Risk and Control Self-Assessment and thorough investigation of any operational incidents.
- Lead, motivate and develop the payments team, provide required training to drive performance and achieve departmental objectives.
In return for your commitment:
We offer a base salary dependent on experience of between £90,000 – £105,000 and a competitive benefits package including:
- £7,500 car allowance
- Discretionary annual bonus opportunity of up to 40%
- Annual LTIP opportunity of up to 40%
- 30 days annual leave plus bank holidays
- Contributory pension (8% employer 5% employee)
- Life Assurance (4x salary) plus Group Income Protection
- Access to Private Medical Insurance and Medical Cash Plan
- Maternity & Adoption Leave – Occupational Maternity/Adoption Pay provided at 100% of salary for the first 26 weeks.
- Paternity Leave – 8 weeks of paid leave to be taken within 12 months of birth or adoption.
- Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme
Could you be the one?
We are looking for talented individuals who have the experience and knowledge set out below:
- Significant experience of working at a senior manager level in a payment services function.
- Experience managing in a large multi-site financial services function.
- Solid experience of managing 3rd party suppliers.
- Substantial experience of mortgage and savings operations.
- Demonstrable experience of designing and embedding a payment services strategy.
- High levels of experience in identifying Risks and implementing controls.
- Experience of writing policies and procedures.
What to do next
If this sounds like you, please apply now!
If shortlisted from your initial application we operate a personalised recruitment process.
Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you!
OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds.
As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector.
We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress.
All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.
