Overview
Our Benefits
You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.
About the role
This role focuses on providing effective, customer-focused support to Direct Payment users and Adult Social Care colleagues through efficient systems and processes. Serving as a key contact for queries, you will manage complex issues when needed.
The position involves ensuring an integrated approach to Direct Payments for Financial Operations by assisting with the implementation of new technologies, methodologies, and processes.
Additionally, the role includes identifying and investigating potential mismanagement of direct payments by service users and recommending appropriate actions to address any issues.
What will you be doing?
In this role, you’ll develop and maintain business processes to support Senior Officers and Team Leaders, while coaching and mentoring less experienced colleagues. You’ll arrange and minute internal and inter-agency meetings with strict confidentiality, and manage IT and office systems like Microsoft Office, SharePoint, and Teams.
Providing confidential support to Senior Managers, you’ll handle detailed queries and act as a key point of contact for staff. Efficiently planning and coordinating diaries and meeting schedules, you’ll ensure business needs are met.Â
By building strong relationships and gathering data for management reports, you’ll contribute to service performance. With a commitment to equal opportunities and diverse needs, you’ll take on various duties within the role’s scope. Join us to make a significant impact and thrive in a dynamic environment.
About you
Are you a dynamic professional who thrives in both team settings and independent roles? We are looking for a motivated Direct Payments Officer who is ready to make a difference. In this role, you will empower users by monitoring, supporting, advising, and facilitating their management of Direct Payments packages and finances. You will ensure compliance by checking, monitoring, and analysing financial records and other relevant evidence held by recipients.
Additionally, you will actively promote Direct Payments, raise awareness in the community, and contribute to the ongoing development of the service. Staying informed on employment issues and agency provisions is crucial, as is your expertise in using Microsoft Excel, Word, Outlook, and PowerPoint, along with Finance and Adult Services Systems. You will excel if you possess strong time management skills, thrive under pressure, and are adept at meeting deadlines.
The work is varied and challenging, offering you the chance to grow and make a significant impact. Join us and be part of a team dedicated to improving lives through effective management and support of Direct Payments. If you are ready to take on a rewarding and impactful role, we want to hear from you!
About us
We’re a new council, following one of the largest shake-ups in local government reform in recent history. As a new authority, we’re embarking on an exciting journey to deliver exceptional services for our residents, customers and communities.
Our vision at West Northamptonshire Council is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.
At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.
When potential is unlocked, talent thrives.
Choose a career that offers you a true sense of achievement, fills you with pride and challenges you in a positive way, every day.
West Northants Council, where careers thrive.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
