Overview
Looking to begin your career in a friendly, fast-paced environment where you’ll learn loads and make a real difference?
Join IRIS Software in Manchester as either a:
- Customer Services Associate – helping customers with day-to-day questions
- Technical Support Associate – solving more technical problems using software tools
Both roles are fully office-based and follow a rotating shift pattern:
🕕 06:00–14:00 ¦ 08:00–16:00 ¦ 10:00–18:00 (Monday to Friday only)
You don’t need any previous experience — just a positive attitude and a willingness to learn!
What Will You Be Doing?
Customer Services Associate – Helping customers use our software (iSAMS):
✔️ Answer questions by phone, email, and live chat
✔️ Log issues and track them in our system
✔️ Fix simple problems or pass more complex ones to the technical team
✔️ Keep things friendly and professional.
Technical Support Associate – Helping fix more technical problems:
✔️ Support more detailed or complex issues from schools
✔️ Use tools like SQL, JavaScript, and web browsers (we’ll teach you!)
✔️ Work closely with the Customer Services team
✔️ Keep records and share what you’ve learned
What Are We Looking For?
We’re after people who are:
🔹 Friendly, patient, and good at explaining things
🔹 Happy to work in a team and help others
🔹 Comfortable using computers and learning new systems
🔹 Great at staying calm and solving problems.
It’s a bonus (but not essential) if you:
⭐ Have worked in customer service or admin before
⭐ Know a bit about websites, code, or school systems
⭐ Are familiar with systems like Google Drive or iSAMS
Why Apply?
✨ Full training (no experience needed!)
✨ A team that supports you from day one
✨ Real career opportunities as you grow
✨ A job that helps schools run smoothly
✨ A competitive salary and great benefits
📢 Ready to start your career in tech and customer support?
Apply today and take the first step with IRIS Software Group!
Salary: Competitive plus bonus
Location: Manchester
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
