Salary: £24,234 per annum rising to £24,408 per annum after 1 year and successful probation

Job Title: Support Worker – Complex Needs
Reporting to: Service Manager
Contract: Permanent, Full time
Interview Date: TBC

About the Service/Department:

Hounslow LIFE Integrated Support Service is an exciting service that supports adults at risk of losing their independence through the delivery of personalised preventative support in the community. The service delivers in the areas of: Floating Support, Care Act Advocacy, Carers short breaks and LIFE Wellbeing.

The service operates across the entire borough of Hounslow and provides a seamless service across all elements. We provide practical, person-centred support that promotes wellbeing, independence, dignity and respect. Working with people to identify their strengths, personal goals and aspirations and develop holistic, outcomes-focussed plans to support people as they move towards those goals.

We empower people to speak up for themselves, understand their rights and have greater control over their lives and provide carers with the opportunity to take time out from their caring responsibilities to look after their own wellbeing. We will also work alongside befrienders, volunteers and peer supporters to deliver activities that promote independence and reduce reliance on services.

About the role

To be responsible for case work with people with wide range of long-term conditions, health and other complex needs. To also promote independence of clients and their carers to improve wellbeing and support progress towards their individual goals.

Some other main responsibilities of the role include:

  • Develop community-based approaches to empowering service users to achieve their goals and aspirations and to encourage service users to access opportunities
  • To work as part of the team to manage and deliver weekly drop-in style across the borough and ensuring the health and safe requirements of these sessions are met
  • Actively monitor the health, wellbeing, safety and security of the service and its users ensuring all concerns are followed up promptly and in line with procedures
  • Participate in the core work of the service, providing support to colleagues, carrying out tasks allocated by the service manager and using initiative to identify and deal with additional tasks as they arise

About you

  • Ability to work with people who have a range of long-term conditions, health and complex needs in a person-centred way
  • Ability and willingness to lone work
  • Ability and willingness to work remotely and in the community, using mobile technology
  • Excellent communication skills and attention to detail
  • Excellent IT skills
  • Knowledge and understanding of safeguarding issues and ability to address them appropriately.
  • Skills for Care Certificate (desirable or willing to work towards)
  • Relevant health or social care qualification and/or training

Please see the attached documents for the full job description and more information about Hestia.

What Hestia offers

  • Holiday allowance of 25days/ 195hours per annum plus 8days/ 62.4hours public holiday
  • Company Pension
  • Learning and Development Opportunities (including career progression opportunities across our services and departments, a full 9 month induction providing an understanding of The Hestia Approach and all Hestia’s practices and policies to support your career in Hestia and if applicable, a foundation knowledge to attain a Skills for Care Certificate)
  • Hestia Rewards exclusive membership (Hestia Rewards is our staff wellbeing and benefits scheme which provides access to fantastic retail discounts, gym membership discounts, recognise a colleague eCards etc.)
  • Access to a range of health and wellbeing support tools including our Employee Assistance Programme, Flexible working (including holiday trading and TOIL) and some roles include Clinical Supervision
  • Other benefits such as Eye care vouchers, Travel/Season Ticket Loans and Cycle to work scheme (with up to 40% savings on a new bike).
  • If applicable to the role, Hestia will also support you on joining our existing ASYE (Assisted and Supported Year in Employment) programme if you are interested and fit the criteria.

About Hestia

Hestia supports adults and children in crisis across London and the surrounding regions. We campaign and advocate nationally on the issues that affect them. This includes victims of modern slavery, women and children who have experienced domestic abuse, young care leavers and older people.

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Please note
If offered a role with Hestia, you will be issued a conditional offer based on satisfactory references and an Enhanced disclosure/DBS check.

This job description is subject to change depending on the needs of the service/department.

We recommend that you apply at your earliest convenience as we screen applications as they are received as well as interview and appoint suitable candidates on this basis (regardless of the closing date). We may also contact unsuccessful applicants regarding other suitable opportunities within Hestia.

Disability confident
Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us.

Hestia positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. But we particularly welcome individuals from an ethnic minority background and those with disabilities to apply. As an organisation, we are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

How to apply
Please click apply at the top of the vacancy page to begin your application.

Before you apply -
Register now and turn on alerts for jobs like this!

By registering you agree to our terms and conditions.

No thanks, continue to apply