Salary: £27000 per annum

Shift hours: Full Time

Service Delivery Manager

Monday – Friday role 

Salary £27,000 

Are you looking for a rewarding and career enhancing role? 

We have the position for you! 

We currently have a fantastic opportunity for a Service Delivery Manager to work at one of our ESS prestigious contracts at RAF Lakenheath

As one of our Service Delivery Managers you will lead and develop a team exceptional soft facilities service, the role also involves enhancing the customer experience by effectively managing the cleaning team, equipment, resources and third-party suppliers ensuring the cleaning/FM operation is in accordance with the client service level agreement and company standards & procedures.

Responsibilities will include but not limited to: 

  • Promoting a safety culture and ensure the cleaning team are aware of and operate in accordance with company and client Health & Safety procedures
  • To manage the cleaning labour, equipment & resources budget
  • To ensure the cleaning operation continually improves
  • To ensure the Cleaning team are engaged and managed effectively
  • To ensure the delivery and quality of the cleaning operation is in accordance with the client service level agreement and company procedures
  • To manage any third-party suppliers or contractors as required ensuring they meet or exceed the agreed service level agreements
  • Knowledge of working in a management role within the soft FM service industry
  • Leadership skills and knowledge  
  • You will have the ability to display a real passion for food and customer service and be financially and commercially astute.
  • Good Communication skills – both written and verbal. 
  • Good computer skills
  • Interpersonal, administrative, and organisational skills
  • A ‘Can do’ attitude
  • Eye for detail

We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

  • Exclusive travel discounts with TUI, Expedia, Booking.com and many more
  • Save money on your food shop with discounts on Tesco, Sainsbury’s, Morrisons and many more
  • Up to 44% off cinema tickets to enjoy your favourite blockbuster
  • Regular emails filled with the best discounts and savings available
  • Receive Wow Points every time you spend and use them on a wide range of brands
  • Un-wind with us with free wellness, mindfulness and exercise classes
  • You can share all discounts and offers with your friends and families
  • Contributory pension scheme
  • Grow your career with our Career Pathways programme

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/1107/99595001/52498421/SU

Compass Group UK&I is an equal opportunities employer, committed to cultivating diverse and inclusive environments for every employee.

Reference: com/1107/99595001/52498421/SU

Location: Raf Lakenheath

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