Overview

Salary: £9.00 – £9.00

Shift hours: Full Time

We currently have an opportunity for a Security Receptionist to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

  • To ensure all customers are delivered the highest quality of service through efficient management of the service desk and continuous improvement to service delivery
  • To process all site passes as detailed within the service standards documentation, delivering an effective and efficient speed of service
  • Maintain accurate records, either manually or via our in-house computer systems/programmes
  • To follow the correct incident reporting procedures, ensuring the correct documentation and process is followed at all times
  • To maintain the presentation of the beverage area, ensuring it is constantly monitored, maintained
  • To order and maintain all stock levels for the beverage area
  • Interact with customers to gain feedback on the service provided and communicate your findings with the senior management team
  • To continue to develop one’s own skills and knowledge within the position, including any required training courses
  • To maintain excellent client/customer relationships
  • To attend team briefs, huddles and meetings as required
  • To attend your performance development review to discuss job standards and agree development activities
  • To maintain a clean and tidy work area at all times
  • To maintain high levels of personal hygiene and wear the appropriate uniform and PPE as required
  • To care for all available resources including equipment, materials and supplies as directed
  • To report any near miss occurrences, accidents or faulty equipment to management
  • To ensure effective communication with line manager, team, customer and client organisation
  • To maintain all areas of responsibility to the set service standards and in line with applicable service offer
  • To raise any service or performance concerns to line manager in a timely manner 
  • To provide support for any additional ad-hoc services provided as required, for example administrative or office support
  • To carry out any other reasonable tasks and/or instructions as directed by management
 

Essential:

  • 3 year employment history
  • Evidence of UK residency for the last 3 years
  • Previous experience of working in a customer facing role
  • Attention to detail and adherence to standards
  • Able to work on own initiative within a team environment
  • Demonstrate high level of communication skills; must be able to demonstrate effective verbal communication
  • IT skills
  • Flexible approach

Desirable but not essential:

  • Experience of working within military environment
  • Driving Licence
  • SIA Licence
  • SC Clearance
 

 

Reference: SDX/TP/460344/52441

Location: Merville Barracks Colchester, England