Pool Worker – Camden Sanctuary MHCA

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Pool Worker to play a pivotal role in our Complex Needs Service in Camden.

Sounds great, what will I be doing?

We are seeking a compassionate and resilient individual with excellent interpersonal skills, able to build rapport quickly and support clients in distress with empathy and professionalism. You will be confident in handling sensitive conversations, managing crises, and using de-escalation techniques to maintain a safe and supportive environment. Experience in mental health settings, particularly with individuals on the autism spectrum, is desirable. Strong safeguarding knowledge, organisational skills, and the ability to balance client support with administrative tasks are essential. You will be confident leading activities, accurate in maintaining records, and committed to inclusivity, equality, and collaborative teamwork to deliver high-quality person-centred care.

What do I need to bring with me?

You’ll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don’t have to tick all the boxes right away; the important thing is that you’re willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here’s what the team will be looking for

You will be a people-focused individual with strong interpersonal skills, able to build rapport quickly and create a supportive environment for clients in distress. Confident and professional, you will bring excellent telephone etiquette and the ability to remain calm, clear, and reassuring during challenging situations. With experience in crisis management and de-escalation, you will be able to stay composed under pressure and support clients effectively through high-stress moments.

You will also have the skills to lead and facilitate engaging activities that promote well-being and relaxation. With knowledge or experience in mental health and supporting individuals on the autism spectrum, you will provide tailored and compassionate care to meet a range of needs. Above all, you will be empathetic, patient, and non-judgmental, committed to promoting the well-being and independence of vulnerable individuals.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don’t be alarmed if there are other stages in the process, it’s all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.