Overview
Company description
Drivetech is a UK leader in the delivery of police-referred driver offender courses, with improvements in road safety and people safety at its core. We help our delegates to make better, and safer, driving decisions.
Do you get a kick out of solving problems?
Are you energized by speaking to customers?
Well then, we just might make your day!
Interviews: Interviews will take place 10th 11th & 12th of September
Location: Hybrid Basingstoke 40% office work 60% work from home
Salary: £27,918.24
Employment Type: 12-month FTC
Hours: 36.25 hours Monday to Friday between 8am & 5pm
Are you passionate about delivering exceptional customer experiences and optimizing logistics? Join our team as a Commercial Planning and Bookings Assistant!
The Commercial Planning and Bookings Assistant’s primary focus is to plan and book on road and workshop training for our UK corporate and Commercial customers. To ensure revenue is maximised and costs are kept to a minimum by matching the right location with a suitably qualified trainer and ensuring all travel expenses are minimised. Delivering exceptional customer experience over the phone and through email ensuring we have happy customers; trainers and all training is booked within our agreed customer service levels.
What will I be doing?
- Planning and booking training: Coordinating on-road and workshop training sessions for our UK corporate and commercial customers
- Maximising revenue: Strategically match training locations with qualified trainers to ensure cost efficiency and revenue maximisation
- Minimising travel expenses: Optimising travel arrangements to keep expenses low
- Customer service excellence: Providing outstanding service over the phone and through email, ensuring customer satisfaction and adherence to service levels
- Managing daily training: Balancing routine training with bulk requests for efficient trainer utilisation
- Outbound calls: Contacting candidates needing training to maximise revenue and meet compliance
- Provisional bookings: Scheduling trainers 3 months in advance based on demand and managing diaries
- Meeting targets: Working towards daily and monthly booking goals
- Customer and trainer communication: Coordinating training dates via phone and email
- System updates: Maintaining accurate records of driver swaps, cancellations, and trainer reallocations
- Team collaboration: Communicating with team members to reduce costs
- Travel arrangements: Booking hotels, flights, and car hire for trainers, ensuring confirmations are sent
- Expense management: Calculating and managing mileage and additional payments, avoiding unnecessary fees
- Rescheduling: Handling rescheduling due to changes, ensuring necessary training is completed
- Expense forms: Ensure trainer expense claims are accurate
- Diary management: Keeping trainer diaries updated and communicating availability
- Reporting: Providing accurate and timely bespoke reports for customers
- Venue booking: Sourcing and booking venues
- Customer complaints: Managing complaints, logging them in CRM, and addressing root causes
What do I need?
We’re seeking a candidate with the following qualifications and qualities:
- Excellent communication skills both written and verbal
- Exceptional organisational/planning skills
- Ability to work on own and within a team environment
- Capability to produce and analyse data through advanced excel skills
- Attention to detail
- Problem solving skills
- Proficient in Microsoft office (outlook, excel, word)
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus additional benefits to reward longer service!
After 6 months:
- Technology and Appliance Vouchers
- Cycle to Work scheme
- Home Health Testing for you and your household
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.”
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
