Salary: Attractive plus Benefits

The job purpose is to place outbound calls to existing and lapsed customers, collect and communicate leads and submit these to the relevant member of the commercial team for follow-up.

  • Driving new business initiatives to targeted industry sectors
  • Promoting our services in a conversational and pragmatic manner
  • Effectively engage and educate customers on EMR’s offering
  • Making outbound calls (warm & cold) to targeted & qualified contacts daily
  • Use of CRM system to maintain accurate records of customer contact
  • Updating, qualifying & re-qualifying existing data within the CRM
  • Identifying key leads, following-up and passing these on within the commercial team for follow-up
  • Structuring contact schedules for customers to keep them warm to maximise opportunities
  • Front lining call cycles in line with specific campaigns
  • Gaining qualitative feedback from customer base. 


  • Good listening, written and verbal communication skills
  • Prior experience of making successful targeted outbound sales calls to warm and cold customers
  • Excellent working knowledge of Microsoft office, particularly Excel and Outlook
  • Use of CRM system
  • Manage customer accounts
  • Ability to process details to a high standard
  • Gives support to customers, and team members direct and indirect
  • Investigates issues and takes learning opportunities
  • B2B/B2C experience is preferred

Hours per week: 45