Overview
Salary £27,412
We
have a fantastic opportunity for a Nights Team Leader at Thoresby Hall
Hotel. The reception area is a
fundamental part of our guests’ experience when staying at Warner.
As a Nights Team Leader leading one great team, you will play an integral part in providing
a perfect customer journey for our guests.
Set within magnificent grounds, Thoresby
Hall is part of the Warner Hotels Group. This beautiful, 221-bedroom hotel
still has its original features which continue to
be enjoyed by Warner’s guests today. There are deep armchairs in the vaulted
splendour of the Great Hall, and the house’s broad terrace overlooks a croquet
lawn and acres of classic parkland.
What will I be doing?
As part of our supportive team, you will
develop and grow into delivering a great customer service on reception, within
the hotel. Alongside the nights team you will be a key
part of the smooth running of hotel during the night.
- Be able to help the retail team by declaring tills/ terminals on busy nights.
- Demonstrating knowledge and operating site main electrical, gas and water shut offs.
- Identifying and apprehending intruders to the site and informing the authorities.
- Be guest focused, always having a positive and problem-solving attitude.
- Able to manage multiple priorities and adapts quickly to changing requirements.
- Be able to make decisions confidently.
What are we looking for?
- A leader who has a genuine passion for working nights.
- Will allocate and delegate roles from security checks, fire walks and any other relevant health. and safety checks during the night.
- Willingness to challenge if standards aren’t meeting required levels.
- A resolution focused leader with the confidence to deal with guest concerns, showing empathy and understanding continually looking to improvise with opportunities our guests provide
- The capacity to multi task in a guest facing environment, for example preparing for guest arrivals whilst monitoring areas for improvement
- Be able to make decisions confidently
- Ability to coach and develop team to improve performance
What skills do I need?
- Experience of leading a large team in a customer facing environment
- Have the ability to create an environment where the team are able to grow and develop
- Effective communicator with the ability to clearly articulate ideas
The
benefits of working with us
- A fantastic opportunity for career
development through externally recognised qualifications in addition to
in-house training and development (Degrees and Apprenticeship level) - 20% discount for you, family &
friends across our Bourne Leisure brands Warner Leisure Hotels and Haven
Holidays (including further discounted breaks
within Warner for you, your family, and friends to use) - Potential live in available
- Free use of gym and leisure facilities
- Free or 60% discounted food onsite
- Access to fantastic discounts and offers
with many national brands and retailers - Access to use the company’s corporate
box at the O2 for Music, Comedy, Sport, and Entertainment events
Location: Thorseby Hall – Ollerton
Diversity, equity, and inclusion are at the heart of who we
are and what we do. Our commitment to these values is unwavering and they are
central to our mission. We encourage applications from all backgrounds,
communities and industries and we are happy to discuss any reasonable
adjustments or flexibility that you may require, including
whether a role can be part-time or a job-share.
We genuinely care about every
candidate’s experience during the recruitment process and are here to provide
support where we can. If you require any assistance or reasonable adjustments
while applying, please don’t hesitate to reach out to us at: Warner.recruitment@warnerhotels.co.uk
Location: Thoresby Hall Hotel, Nottinghamshire, NG22 9WH
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
