Overview

Salary: £10.50 – £10.50

Shift hours: Full Time

We are looking for a Lounge Supervisor to work within the VIP/Business lounge and will clearly understand the culture and business in order to deliver and further develop operational delivery by ensuring quality service by assisting the Lounge General Manager in training, developing and leading a well-briefed, motivated, guest-orientated.

 

  • To plan, supervise, deliver and present the food and beverages as per client food specification
  • Supervise, guide and coach the assigned staff to ensure an efficient operation of the lounge
  • Interact with customers by explaining the food and beverages on offer. Understand guest  needs and make recommendations to exceed guest expectations
  • Manage a team of service, cleaning and kitchen staff as well as the other resources (i.e. employee working hours, staff training, stores management) in close collaboration with the lounge team to deliver a superior product and services that delight all customers, and to ensure a smooth lounge operation
  • Service Client & Guest Care
  • Create a culture of guest focus, gracious hospitality and service excellence: to be the presence and ambassador for hospitality with everyone
  • Lead the team by example, interacting with guests and being present in the Lounge
  • Make contact; Engage with as many guest where appropriate and possible, to ensure a great experience and provide warmth, professionalism and reassurance
  • Deliver business strategy as advised by Lounge General Manager

Essential

  •             Front of house and customer facing experience
  •             Experience in supervising a team
  •             An element of food experience
  •             Highly motivated
  •             Attention to detail
  •             Able to work on own initiative within a team environment

 

Desirable

 

  •             Lounge experience
  •             Airport experience

Reference: SDX/TP/141930/72800

Location: Gatwick Airport – Emirates LGW, England