Overview

Salary: £22000 – £24000

Shift hours: Part Time

To provide remote support to our clients over the phone and using remote ac-cess software, assisting with daily operations such as backup checks, building and configuring client machines and producing performance reports.

Key Responsibilities:

  • Provide first Line Helpdesk support via phone, email, and remote access software
  • Troubleshoot, diagnose problems, implement corrective action and/or escalate to other technical resources as appropriate and in line with agreed processes
  • Support customers through the problem-solving process
  • Administration of users account and credentials
  • Daily operational checks
  • Manage and maintain accurate records
  • Client machine builds
  • Ordering of equipment
  • Assisting in overseeing asset database
  • Some on-site support when required

Key Skill requirements:

  • Basic understanding of core networking concepts
  • Good fault finding and diagnostics skills
  • Excellent customer service skills
  • Excellent communication skills
  • Valid UK driving license + access to own vehicle
  • A commitment to equal opportunities and diversity

Desirable skills and experience:

  • Able to work well in a team
  • Able to work independently when required
  • Good diagnostics thought processes
  • Some hands-on Active Directory
  • Some hands-on experience working with Microsoft Technologies such as Windows 10, Windows Server 2012 R2 and/or above, Office 365
  • Experience of VOIP systems

Reference: SDX/TP/1101980/90788

Location: Epsom, England

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