Overview

Salary: £65,000 per annum

GCH feels an exceptional place to be right now…

Gloucestershire’s best place to work? Yes, that’s us.?Awarded for our inclusive culture and commitment to Equality, Diversity and Inclusion? That’s right. Shortlisted at National Healthy Housing Awards? Guilty.

All of this in just the last couple of months? Ok, we’re showing off.

We’re an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers. We’re looking for people who care as much as we do about delivering customer focused services. So where do you come in? 

The Opportunity 

PropertyCare is the heart and soul of GCH and plays a huge role in the success of the organisation. 

We’re looking out for our next leader, responsible for heading up our PropertyCare Repairs and Maintenance service. You’ll lead your team and work with key stakeholders and Senior Leadership Team peers to promote a positive and inclusive culture that enables seamless service delivery and an exceptional customer experience that is felt by our customers. 

You’ll play a key role in the strategic direction of our PropertyCare Repairs service, sharing your vision, passion and purpose as the team enters a crucial period in its journey. This is a real opportunity to put your vision into practice across our services, making a real difference to the lives of those in our communities. 

Your teams: 

  • Repairs   

  • Electrical   

  • Gas   

  • Scheduling   

  • Complaints & Performance 

Sounds good? Here’s a bit more of what we need from you 

  • You’ll need to hit the ground running and be ready to get stuck in and achieve impact from day one. there are plenty of opportunities to make a difference and shape the way we do things from the word go.? 

  • You’re a real people person, with the ability to listen, relate to and understand the issues faced by your teams. You’ll understand the importance of communication, and keeping your people engaged . 

  • You’ll have managed, directed and delivered customer service functions, including leading service design and implementation. 

  • You’ll provide confident and clear leadership and direction for the Repairs and Maintenance Delivery teams. 

  • You’ll ensure we achieve and maintain high levels of performance and customer satisfaction, gaining us a reputation for being the best. 

  • You’ll empower colleagues to embrace change, find the best solutions and take forward our culture of innovation and flexibility. 

Gloucester City Homes is a great place to work, offering a range of excellent benefits. 

We all benefit from some great perks including: 

  • Trust-based working 

  • 30 days holiday per annum (pro rata) 

  • Buying & selling of holidays 

  • Life Event leave 

  • Access to a benefits portal 

  • Competitive salary, 

  • Social Housing pension scheme, 

  • Employee wellbeing package, 

  • Healthcare plan, 

  • Employee Assistance Programme 

  • Cycle to work scheme 

  • Volunteering day of your choice 

  • Learning and development opportunities 

Closing Date: 2nd January 2023 

Shortlisting will be carried out throughout the period of the advert and this closing date may be brought forward should a suitable candidate be found 

Interview Date: To be confirmed 

At GCH, we celebrate the diverse nature of our customers and strive to develop diverse teams where everyone can be their authentic self. This means we actively encourage people from underrepresented backgrounds to apply and we do not discriminate based on age, disability, sex, race, religion or belief, gender identity, sexual orientation, or marital status. We are a family-friendly employer with a culture based on our values of pride, quality, integrity and innovation. 

Gloucester

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