Overview

Salary: £12.42 per hour

Shift hours: Full Time

We are recruiting a Facilities Coordinator to join the team located at Microsoft Edinburgh (EH1 3EG). The successful candidate will be responsible for providing the operational delivery of all Facility Management services over 4 days per week (Tues – Fri) in job share arrangement.

 Responsible for:

  • The faultless upkeep of the allocated floor area
  • To ensure that all building users experience the highest level of service in a pleasant, clean, and safe environment
  • To demonstrate ownership of problems and relay solutions in a timely manner
  • Provide high levels of customer service
  • To enforce the site rules and standards including Housekeeping, Security and Health & Safety to all floor occupants

Accountabilities:

  • Welcoming staff and visitors to the building.
  • Co-ordinating meeting rooms and hospitality bookings with the Events teams
  • Management of and order of stationery, office supplies & free issue food supplies
  • Liaise with landlord reception as required
  • Day to day management and support of on site cleaning operative, including training
  • Act as point of contact for internal/external telephone/email queries in an efficient and concise manner
  • Act as a point of contact for suppliers/contractors and Sodexo Staff who visit and work on site
  • Act as point of contact to deal with day to day queries made by the client
  • Where appropriate, reporting of accidents and incidents
  • Assist with setting up of meeting room display/video conferencing equipment for on-site meetings
  • To report and follow up on any maintenance faults with landlord and 3rd party maintenance provider
  • Conduct Weekly Health and Safety Walks of Building & complete other required Health and Safety documents and checks
  • To carry out regular and systematic checks of the meeting rooms ensuring rooms are clean, tidy and set up to standard.

Key Tasks:

  • Primary focus on delivery of all FM Operation SLAs in accordance with KPI & Output measurements
  • Co-ordinate with other account team members to deliver service level agreement.
  • Comply with HSE requirements as outlined within the SLA and as instructed by the company policy.
  • Report all accidents, occupational illnesses and emergencies in relevant books/documentation
  • Ensure all contractors, under sphere of control, operate within appropriate HSE processes and client HSE standards
  • Responsible for the image and visual standards of the site/s taking ownership of any issues or concerns
  • Meeting room set up/down, including the rearranging/ Removal of tables & chairs.
  • Ensure good communication and co-ordination with the other co-ordinator on job share arrangement.
  • Co-ordinate site waste and recycling arrangements.
  • Co-ordinate with Security and report any faults on access entry system where necessary
  • Take ownership and understand customer requirements and be able to demonstrate the ability to close out concerns and ensure customer is kept appraised at all times.
  • In addition to the above mentioned tasks, other activities and responsibilities may be individually defined

Knowledge, Skills and Experience:

  • Understanding and experience of ensuring focus is on individual customer needs, capable of anticipating any needs whilst meeting required service levels
  • Flexibility that is focused to delivering exceptional customer service
  • Attention to detail, with strong organizational skills and a can-do attitude
  • Self-motivated, able to work under pressure in a very fast paced environment and to balance conflicting deadlines
  • Strong PC skills, excellent knowledge of MS Office, Word, Excel, PowerPoint
  • Well organised and good prioritisation and planning skills
  • Key focus for this role is to ensure that all FM services are delivered in a confident and efficient manner
  • Service orientated attitude combined with innovative thinking
  • Practical experience in working with supply partners to deliver a seamless, integrated service
  • Customer services experience and the ability to communicate at all levels

Reference: SDX/TP/535178/65305

Location: Edinburgh, Scotland