Job Title: Customer Support Team Member – Development Income
Circa £25,000 dependent on skills & experience
Full time, 37 hours per week
Fixed Term Contract – 12 months
Anglian Water offers a flexible approach, this role provides you with hybrid working, with an average of 2-3 days a week in the office as required.
Make every drop of your potential count. Join our team!
We are recruiting for a Development Income Team Member to join our Wholesale Services team on a temporary basis!
What you’ll be doing:
The role is varied and engaging, with a primary focus on payment allocation through SAP, whereby you will also maintain customer accounts and general ledgers. You will carry out administrative duties through our new Inflow portal and directly handle customer queries via telephone and email.
The ultimate purpose of your work will be to maximise income while minimising outstanding debt. Therefore, part of this role will involve assisting the debt collection team through the recovery and legal process.
You will be liaising with other departments to support our customers through their application process, ensuring levels of service targets are met. Moreover, there is a strong focus on error resolution and process improvement, which gives the candidate a real opportunity to stand out and leave their mark.
As a valued employee you’ll be entitled to:
-Competitive pension scheme – Anglian Water double-matches your contributions up to 6%
-Personal private health care
-Annual bonus scheme
-23 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion
-Life Cover at 8x your salary
-Personal Accident cover – up to 5x your salary
-Flexible benefits to support your wellbeing and lifestyle
What does it take to be successful?
– Customer service and financial experience (preferably business to business)
– Comfortable with basic arithmetic
– Excellent telephone etiquette with ability to discuss matters such as payment resolution & debt chasing
– Proficient with all Microsoft Office products – including the use of VLOOKUP & pivot tables
– Ability to multi-task and prioritise workload
– The desire to solve problems, improve processes and deliver efficiencies
– Ability to work independently and as part of the team
Inclusion at Anglian Water:
Inclusion is for everyone, and we are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong.
Closing date: 1st October 2023