Overview

What you’ll be doing

As part of the Customer Success team, you will be responsible for delivering against key elements in our customers’ digital journey, including pre-sale, trials, on-boarding, retention and renewal. Your day to day will involve both outbound and inbound phone and email communication with new and existing customers to ensure they successfully on-board onto our services, use them effectively, and renew. It will also include the cross-selling and upselling of print and digital products at appropriate points in the customer journey.

Who we are looking for

We’re looking for someone with excellent written and verbal communication, who can offer excellent customer support. The ideal candidate will be self-motivated, highly organised and able to work well independently as well as part of a team.  Ability to manage a busy workload and prioritisation is required, as is confidence in learning and using various IT systems.

What we offer

Our staff are our greatest asset and our benefits reflect this. In addition to 25 days annual leave days per year + bank holidays, we have an extensive list of benefits that include: a wide-ranging training library, development programmes including mentoring, Cycle to Work vouchers, Private Medical Insurance, eye care vouchers, up to 70% off book purchases, a charity book shelf, 2 volunteer days per year to use at your charity of choice, many employee networks to join, summer hours (finishing at 1pm on Fridays during the summer months!), season ticket loans, rent deposit loans, generous pension schemes and much more!

The role will be based at our Didcot office, Hely Hutchinson Centre, with a blend of in-office (3 days) and homeworking (2 days) per week.

Who we are and what we do

The Hodder Education Group, part of Hachette UK, has consistently grown both in the UK and internationally.  We work alongside schools and colleges around the world to create books and digital resources that help teachers, students and parents. We have a set of core values that drive our culture and enrich our working environment:

  • Teachers and students are at the heart of what we do
  • Quality in everything from our practices to our products
  • Trustworthy in what we publish and how we interact
  • Collaboration is key to how we work, internally and externally

Our Commitment

Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.

If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.

The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit www.booktradeentrysupport.org

Salary:

£22,000 – £24,000, dependent on experience (+bonus + benefits)

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