The Role

The Law Society is the membership body for the legal profession. Our members are at the heart of what we do, and we’re committed to providing ongoing support, training and events to assist them in their careers.

The Support Centre is at the forefront of the organisation and will see you liaise with both the public and the profession managing high call volumes and responding to queries that arise via online mediums.
This is a busy and varied role working as part of a supportive and helpful team who adopt the values of the Law Society and care about the service they provide.
As Customer Service Officer you will be the first port of call for anyone wishing to speak to the Law Society, directing calls across the organisation you will be a polite and well-mannered individual with a proven background of working in a high-volume customer service environment.

If you have a positive attitude, helpful nature and want to join an organisation that offers a wonderful benefits package, this could well be the role for you.

What we’re looking for
We’re team players and we’re looking for someone equally as collaborative. We’re looking for someone with the ability to handle challenging situations calmly; with a well-rounded common sense approach. For us, politeness is key – our members, employees and the public deserve that.

What’s in it for you

This is an excellent opportunity to work with contemporary thinkers in a progressive membership organisation. You will be joining an organisation that works diligently to protect everyone’s right to have access to Justice and to make sure no-one is above the Law.

We provide a welcoming and respectful working environment, offering support to help everyone thrive and be at their best. We like to think creatively and work collaboratively to achieve our success.

The Law Society is committed to creating a diverse working environment that is inclusive, welcoming, and respectful. Applications from candidates with broad and diverse lived experiences are welcome.

We offer a generous flexible benefits package.

We support a hybrid way of working and would expect you to be present in our London office when required.

Please note: if you are an internal applicant, Pay Policy will apply.

We use anonymised recruitment which means the hiring manager will not see your CV until the point of a confirmed interview. As a result, you must use the supporting statement (no more than 1000 words) to clearly demonstrate that your skills, knowledge and experience meet the essential criteria of the job description.

Right to work in the UK is required for this role.

The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession’s regulators, government and other decision makers, to offering training and advice, we’re here to help, protect and promote solicitors.

Salary: Up to £25125 per annum + 3% flex fund after 3 months + bens.

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