Customer Service Advisor(s)

The PHOENIX Group are currently looking for Customer Service Advisors who have a passion for delivering the best possible customer experience. Based at their contact centre in Runcorn, your overall responsibility will be to provide excellent levels of customer service to our customers at all times.

The position requires a professional approach to customer service and a desire for continuous improvement as you will be liaising with healthcare professionals. The role includes: dealing with incoming calls, placing customer orders, investigating and resolving customer queries, informing customers on all aspects of our services and product ranges, and proactive service calls.

It is essential that you have experience of working within either a contact center or busy customer service environment. You will be customer focused with professional telephone and written communication skills. It is essential that you are able to work as part of a busy team and possess proficient keyboard skills. A customer service NVQ or experience in the pharmaceutical industry is desirable but not essential.

In return we offer fantastic training and coaching with ongoing development opportunities.

The role is full time working on a shift rotation between the hours of 8.30am – 6pm with the occasional Saturday 9am – 1pm.

Phoenix Medical Supplies are an equal opportunities employer. We value, support and celebrate working with colleagues from all backgrounds. As part of our commitment to ensuring equal opportunities for all, we strive to support the residents in each and all of our local communities, gaining employment.

The Package

You will benefit from an excellent induction, training and support within a friendly and approachable team.

We pride ourselves on ensuring the wellbeing of our employees and providing a good working environment and benefits package, which includes:

  • Salary of £21853
  • 22 days paid annual leave plus bank holidays, rising with length of service.
  • Access to high street discounts
  • Employee Assistance Programme
  • Contributory pension scheme
  • Access to excellent training and development opportunities
  • Medicash


Salary: £21,853

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