Overview
Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.
1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR
Job Details
Customer Lifecycle Marketing Automation Manager
Hemel Hempstead (Hybrid) – (50% of week in office)
Annual salary + bonus and benefits
Be part of the CLM transformation at Haven! We’re looking for a technical
specialist to take on a brand new role that will drive automation and
incremental revenue and an enhanced customer experience. Automation and
personalisation are key pillars of our new Customer Lifecycle Marketing
proposition, you will drive building sophisticated customer journeys
The Customer Lifecycle Marketing Automation Manager will oversee customer
communication journeys, automation (email, SMS, App Push, Outbound Calling),
and dynamic elements in our new Email Service Provider (Bloomreach). This role
demands technical expertise, project management proficiency, and CRM best
practice knowledge. Leading the CLM’s technical aspect, you’ll be instrumental in building the new CRM journeys.
Your Opportunity:
To learn, develop and become an expert in a key area of the business by:
– Developing and building our new Bloomreach environment
– Leading the build & development of visually appealing and responsive
marketing emails, SMS, App Push campaigns, including implementing dynamic
elements
– Acting as the technical lead on CRM automation across workflows, process,
campaigns, cart abandonment etc
– Owning the testing and optimisation process, including QA
– Leading on email campaign performance and analytics/tracking
What we’d like you to bring:
– Proven experience in the technical elements of CRM – building and deploying
emails
– Experience of implementing advanced email automation workflows based on
customer behaviour and preferences
– Deep understanding of email service provider platform management and
operations
– Experience of building emails using some or all of the following: HTML, CSS,
PHP, AMP Script
– Demonstrated experience of building personalised communications within an ESP
What’s In It For You?
– Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
– Annual bonus
– 20% discount on both Haven and Warner Hotels holiday for you, family and
friends
– Comprehensive wellbeing support
– Access to the Bourne Leisure corporate box at the O2 Arena ,London
– Exclusive discounts with corporate partners
– Exciting career pathways, including Learning and Development opportunities
such as Apprenticeships and Degrees
Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven
& Warner Hotels. We have 9,000 fantastic team members and 39 beautiful
seaside locations and our HQ based in Hemel Hempstead.
What’s it like to work with us?
Working with us is ultimately defined by our exceptional people and teams. At
Haven, we take pride in our Breath of Fresh Air culture, which focuses on
valuing and supporting every team member. We prioritise openness and
transparency in our interactions allowing our team members to be their
authentic selves.
We operate a hybrid working model, meaning 50% of your working week will be
spent at the office, occasionally on Park, or at external events.
What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or
skills test, depending on the role. If you require any support or reasonable
adjustments to help you perform at your best during this process, please let us
know.
Diversity, equity, and inclusion are at the heart of who we are and what we do.
Our commitment to these values is unwavering and they are central to our
mission. We encourage applications from all backgrounds, communities and
industries and we are happy to discuss any reasonable adjustments or
flexibility that you may require, including whether a role can be part-time or
a job-share.
We genuinely care about every candidate’s experience during the recruitment
process and are here to provide support where we can. If you require any
assistance or reasonable adjustments while applying, please don’t hesitate to
reach out to us at resourcingteam@bourne-leisure.co.uk.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
