Salary: £21,439 – £23,809

Customer Feedback Assistant


£21,439 to £23,809 (Pro-rata)

18.5 Hours per week, Permanent

About the role

We have an exciting opportunity available for a natural problem-solver with a can-do approach and a commitment to providing a brilliant customer experience. Sometimes we don’t get things right and we make sure we learn from this to stop it happening again. This unique role will support managers across the organisation in responding to complaints from dissatisfied customers and changing what we do as a result of them.

This role is offered on a part-time basis working 18.5 hours per week and the hours are negotiable for the right candidate. It would suit someone who is looking to thrive in a stimulating role where no working day is ever the same and also offers the flexibility to balance home commitments too.

About you

Dealing with customer complaints, you will need to be resilient and able to balance a range of conflicting demands.  You will get real job satisfaction from ensuring our customers are heard and our services improve by acting on feedback, both good and bad. As a highly organised, empathetic, customer focussed individual with excellent listening and communication skills, you will be able to work to tight deadlines and prioritise your own workload as part of a small team.

About us

We are an award-winning not for profit housing association that currently owns over 8,600 homes across County Durham. We offer more than just a home, we are determined to help improve the lives of the people living in our homes and in our places.  We work hard to make sure our homes are high quality, sustainable and adaptable, while meeting our tenants current and future aspirations. 

There’s no Plan B.  There’s no Planet B either. Our business strategy, Plan A sets out 25 ambitious objectives and within this, has six priority areas of focus. This third phase continues our journey now with a primary focus on supporting sustainable places.  To achieve this our new build and acquisition programme, tenancy support service, regeneration work and home improvement programme will all be focused on improving lives through sustainable homes and places. 


If you are passionate about providing seamless, reliable and convenient services that customers can influence and trust to ensure their aspirations are, then apply for this role today and join us on our journey.

For an informal discussion about the role please contact Angela Smurthwaite, Customer Voice Manager via email at

To apply for this role please visit: https://www.livin.co.uk/about-us/current-vacancies/

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