Salary: £31,500

Vacancy: Customer Engagement Officer (Social Housing ) with Resident Involvement experience

Location: High Wycombe / remote hybrid working

Salary package: £31,500 pa plus truly excellent benefits

Permanent, 37 hrs per week

Paradigm Housing are recruiting for a skilled, experienced resident engagement and involvement professional.

This is a fantastic role for someone who is a passionate advocate of customer involvement; championing why it is vital to understand how customers feel about services, and acting on this insight, to improve and enhance the services we provide.

Operating within a small influential team, this role initially concentrates on delivering a programme of involvement for a specific change initiative called New Paradigm. This is a pivotal role which will ensure the customer voice is a key part of the New Paradigm programme, and that customers are involved in the right way at the right time, so that our new ways of working and IT systems meet customer needs and preferences.

Requiring demonstrable experience and knowledge of resident involvement and use of customer insight to improve services within the social housing sector, the right candidate will also possess strong communications skills, and have experience of producing customer news stories and articles which promote and publicise the great work delivered in partnership with our customers.

About you:

You will thrive working collaboratively with customers and colleagues and work flexibly across the organisation to deliver Paradigm’s Customer Engagement Plan and support colleagues to make it easy to ensure the customer voice is considered in all that we do.

You will be self-motivated and able to work independently to manage your priorities. You will work in an agile way, responding flexibly to changing priorities and adapting our approach to maximise impact.

You will have solid resident engagement and involvement experience and be super organised, having successfully project managed multiple customer engagement activities and events, which have driven meaningful outcomes for customers and clear measurable impact on service improvement.

You will have experience of supporting and developing scrutiny and be familiar with customer consultation methods, including emerging and digital methods where suitable. You will be confident about flexing the approach and being creative to get the best outcome and most meaningful engagement.

There will be occasional evening or weekend working required to host customer events, for which you will have advance notice and receive time off in lieu. This is likely to be no more than one evening a month and a small number of weekends (2-4 per year) for specific, annual events for customers.

About us:

We are a values’ driven, ambitious organisation. We’re Best Companies 1 STAR accredited organisation in recognition of our high employee engagement and offer a welcoming and friendly environment.

We offer a very generous package including the following:

Holidays – 25 days to start (this rises with service to a maximum of 30 days) plus 3 paid days between Xmas and new year when we close, plus the opportunity to buy up to another 5 days – subject to condition

Pension scheme: employee minimum contribution of 3% and Paradigm will contribute 7.5% or 9.5% depending on the employee’s contribution rate.

Annual Bonus potential

Family Friendly policies incl generous Paternity, Maternity, Shared parental and adoption leave, sabbaticals and more?

Health Cash Plan – worth over £1,800 p/a includes Dental, Optical, Prescriptions and Flu jabs, Physiotherapy, Chiropractic therapy, Reflexology, Sports massage and more. It’s free to add up to 4 dependent children aged up to 24yrs (if in f/t education) and each child is entitled to 50% worth of your allowance for each category!

Remote hybrid working (as per Government guidelines we are working remotely at time of going to press)

Up to 3 paid Volunteer days a year

Newly created modern offices collaborative offices, with free parking and charging electric vehicle charging points for vehicles

Car Leasing scheme (subject to conditions) and modern offices Opportunities for career advancement – if that’s what you want, but it’s fine if you don’t

Social events, such as Quiz nights, Xmas Party, Summer BBQ (Covid permitting)

A bit more about us……

We are a Best Companies 1 STAR accredited organisation in recognition of our high employee engagement and offer a welcoming and friendly environment. The organisation is clearly focussed on the delivery of its five year corporate plan with ambitious and challenging objectives including improving our environment and sustainability targets to deliver quality homes to people who need them.

We support flexible working and welcome applications from all sections of the communities we work in shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification.

If the above appeals to you, apply today and/or pass on these vacancy details to someone who may also fit the bill. What have you got to lose?

Further information

For the full job description and person specification for the role please see the attachment at the bottom of this page. Should you have any queries about this vacancy please email and we will respond as soon as possible.

As part of our application process, we ask for a covering statement and CV so we can assess your application against our essential and desired criteria as set out in the job description and person specification. Please include in your covering statement how you meet the criteria so we can see how well you match our requirements and give your application the consideration it deserves.

Thank you for your interest in Paradigm Housing Group thus far.

Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. We reserve the right to close this role earlier than the published date should a suitable candidate be identified.

High Wycombe