Conference and Banqueting Floor Manager – Hilton London Metropole Hotel

NOW IS AN EXCITING MOMENT TO JOIN

EUROPE`S LEADING CONFERENCE HOTEL 2023,

THE HILTON LONDON METROPOLE

As a

Conference & Banqueting Floor Manager

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD’S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE – The Hilton London Metropole Hotel has just finished in 2022 a transformational refurbishment, updating all of its Food & Beverage outlets, Bedrooms, Public Areas and Meeting Space.

Following the completion of the refurbishment, the hotel now boasts 1,100 bedrooms, four unique restaurants and bars, 35+ meeting rooms, including three ballrooms, with capacity for over 1,350 guests as well as an exclusive event space with unparalleled breath-taking skyline views across London.

Fancy taking a closer look at our brand new hotel? Check out our socials:

Events website: Hilton London Metropole (londonmetpresents.com)

Linkedin: https://www.linkedin.com/company/hilton-london-metrople/

A WORLD OF REWARDS

• Salary: £31,500

• Grow your Career: your next position could beas an Assistant Conference and Banqueting Manager

• Remote work day option

• Monthly team recognition & celebrations

• Open space large office

• Free, healthy and high quality meals when on duty

• Personal Development programmes designed to support you at every step of your career

• Hilton Honours Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

• Team Member Referral Program

• Discounted dental and health cover

• High street discounts: with Perks at Work

• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)

• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)

As a Conference & Banqueting Floor Manager

You will be reporting to the Assistant C&B Director.

What are we looking for?

• Strong knowledge of hotel/leisure/service sector

• Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty

• Exceptional communication skills

• Exceptional leadership skills to create a winning team

The responsibilities we`ll trust with you as a C&B Floor Manager:

• Manage all Conference and Banqueting floor operations

• Maintain exceptional levels of customer service

• Ensure compliance of brand standards

• Evaluate guest satisfaction levels with a focus on continuous improvement

• Awareness of trends and propose ideas to build the range and quality of Conference and Banquet

• Optimise sales and contain costs, identifying any areas for action

• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers

• Ensure staffing levels cover business demands

• Ensure that training is carried out on an ongoing basis

• Ensure communication meetings are conducted and post-meeting minutes generated

• Manage staff performance issues in compliance with company policies and procedures

• Assist other departments wherever necessary

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels – Hilton Brands | Global Hospitality Company