35 hour week, Mon to Fri 9-5 on a 12 month fixed term contract.


£22,494 Per Annum

Closing Date:

Mon, 15 May 2023

Not just another building society. Not just another job.

We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders, we're owned by our members.

Our colleagues say Skipton's a great place to work and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.

Job Description:

At Skipton Building Society, we’re not just another financial services institution. We’re a mutual organisation, which means we’re owned by our members and place them at the heart of all we do.

Here at the Skipton we pride ourselves in providing the highest possible service but sometimes the customers’ expectations aren’t met which may result in a complaint. Our approach is that any and every complaint is settled quickly and fairly in order to instil and underpin our values.

What We Can Offer You

  • Regular incentives to ensure we’re constantly motivating and rewarding our employees

  • Monthly team-time sessions with activities, to build working relationships

  • Opportunities to develop to levels 2 and 3, increasing annual salary

  • Succession planning, focused on supporting you grow in your career!

What You’ll Be Doing

If you’re brilliant with people, enthusiastic and proactive, this is your chance to progress your career and become a valued member of our head office team. As a Customer Relations Consultant – Complaint Handler you’ll be working in a forward thinking and dynamic team where no two days are the same, dealing directly with customers who have expressed dissatisfaction with the product or service they have received.


You’ll have an enquiring mind and really listen to our customers on the phone or in writing whilst helping to identify how to put things right. Working collaboratively to find a solution and improving our service is paramount and as such you’ll always put our customers at the heart of everything you do.

What You’ll Bring

•    Experience in providing excellent customer service
•    Highly organised
•    Clear communicator with an eye for detail
•    Basic IT skills
•    Ability to take ownership and contribute towards the departmental and regulatory standards

As a Customer Relations Consultant – Complaint Handler, you can expect a structured, tailored development programme, to keep your knowledge up to date. And, in our regular team sessions, you’ll be able to share advice and experience with your colleagues. It’s everything you need to keep growing your skills and expertise with one of the largest building societies in the UK.

Diversity and inclusion are a priority for us as we continue to support our members and represent the communities we serve. We encourage applicationsfrom individuals of all backgrounds, ethnicity, gender identity, sexual orientation, disability, neurodiversity, age, family or parental status, beliefs, nationalities and religions – supporting an inclusive environment for all our colleagues to bring their true selves to Skipton.

Salary: £22494 plus benefits

Job Refence: VPE3BC36D5

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