Overview
INTRODUCTION
Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.
JOB PURPOSE
提供令人鼓舞的店铺销售经验,最大化每天的销售额,支持店铺的日常运营
RESPONSIBILITIES
持续性的为客户提供高品质的服务
个人形象符合品牌标准和公司着装要求
了解客户并选择适合客人的销售方式来开展销售。具备良好的产品知识、客服反对意见以及提供适当的附加项目(与销售相关的)
收集客户资料并建立客史资料库
有效处理电话预订、问讯以及店内各种促销活动
知晓如何处理客人投诉的程序.
知晓店铺销售目标,并努力达成品类及店铺销售目标
补充商品以确保店适当的店铺运作.
参与店铺盘点并确保店铺货品数量准确
确保所有的货品都有正确的标签和说明
协助店铺货物送递(如有要求)
知晓并有效地执行销售所有流程,比如:退款、换货、增值税、客人投诉、备用金 (现金、信用卡授权、订金)等
知晓并执行公司关于员工内部购买程序
知晓并遵守店铺有关健康与安全的程序并参加健康与安全、损失预防的培训(如有要求)
积极参与员工培训和店内会议
保证店铺日常的清洁
完成店长或管理层分配的其他任务.
在必要情况下能周末或者节假日上班
能在工作时间以外参与货品调配保证店铺运营顺利进行
执行管理人员分配的其他指责
PERSONAL PROFILE
具有服务意识,多样化,工作努力有上进心
掌握流利的英语和普通话
良好的沟通技巧
自我激励,完成目标
至少2年以上时尚零售行业销售经验, 奢侈品行业经验优先
FOOTER
Burberry作为一家提供公平就职机会的雇主,公正平等地对待每一位申请者,并仅以技能和经历的考核为标准进行招募。
Posting Notes: 中国 || 不合适的 || 北京 || RETAIL OFFLINE || MAINLINE || n/a ||
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.