Lowell Group
An extraordinary career with Lowell
If you’re looking for an ordinary career, you’re in the wrong place. We do things differently at Lowell. We’re a dynamic, forward-thinking business that places people at the heart of everything. We’ve created a culture where everyone can thrive, achieve their career ambitions, and make a real difference to people’s lives. We care about our people. That’s the Lowell difference. And that’s why people love working at Lowell. Throw in some attractive benefits and rewards packages, and you could be looking at your dream employer.
Lowell is an inclusive organisation spanning eight European countries. Our careers are as varied as the places we work in. There are opportunities in Creative and Design, Data & Technology Customer Relations, Risk and Compliance. Wherever you are in the organisation, you’ll have the opportunity to learn, develop, and progress in a varied and rewarding career.
An inclusive employer
Everyone feels included and valued at Lowell. We know that diversity is the key to creating a thriving place to work and keeping our business fresh, forward-thinking, and pioneering. We work with external partners, targeted job boards, and agencies, to make sure we have diverse shortlists throughout our recruitment process.
We’re leading our sector in many areas of inclusive practices, with clear and challenging goals throughout our organisation focused on Gender, LGBTQI+, Neurodiversity and Cultural Diversity and Equality.
Let’s talk about debt
People sometimes tell us they were hesitant about applying for a role with a debt company before starting a career at Lowell. We understand that. Being in debt can be stressful and can mean putting your life on hold. And that is where we can make a difference. We’re an ethical company with a social conscience. We’re here to re-start things and help people through tough times so they can get their lives back together.
In the UK, we work in a highly regulated industry. We don’t charge interest or add fees to debts. We don’t ask people to pay more than they can afford. We take the time to understand what’s going on in our customers’ lives.
We’ve already helped millions of people out of debt and have a customer website and app that allow our customers to take control and manage their accounts privately, without even having to call us.
We use our unrivalled insight and research to influence Government policy, pushing for societal change that banishes the stigma of debt and recognises the huge negative impacts that financial struggles visit on people’s health, wellbeing, and life chances.
Joining Lowell is just the beginning
Whatever stage you’re at in your career, you’ll find Lowell is brimming with opportunities for professional growth. You’ll go further at Lowell.
Our people are what make us great, and we want all our colleagues to thrive. You’ll be recognised for whatever skills and experience you bring to the table, and we’ll provide you with a friendly, supportive work culture that is rich with recognition and opportunity. You can make use of career progression, development opportunities, and apprenticeships that will unlock your potential.
Learning at Lowell
We offer financial support for any external learning that fits with your personal and professional aims. We encourage career progression throughout the business. Whatever your ambitions, you’ll find rewarding career pathways to help you achieve them.
We invest heavily in developing both our current and future leaders. Our Let’s Go, Core, Explore, and senior leader development programmes help us create forward-thinking, dynamic, inspirational leaders fully equipped for the demands and opportunities of tomorrow’s workplace.
New colleagues enjoy an interactive digital experience to welcome them to Lowell. From then on, we encourage colleagues to own their career development through on-demand digital learning, mandatory training modules to keep up to date with the latest essential information and supported external learning. We also look after our colleagues’ wellbeing, with access to development modules covering topics like mental, physical, and financial wellbeing.
Leaning is provided to senior managers to grow their leadership capabilities and help them understand how to lead through ambiguity and change. We use a blend of structured learning, online and webinar content, and access to superb internal leadership coaches.
Take your career further at Lowell, where we go that extra mile for our people.
We’re guided by our values
Our five values guide everything we do at Lowell:
Pioneering. Ambition. Compassion. Excellence. Responsibility.
These aren’t just fancy words to us. They’re the values that capture the heart, spirit, and soul of Lowell. The values that define us. They help us attract fresh talent – like you? – and fuel the ambitions of everyone working here. They show us how to work together with respect and integrity. They give us space to be our authentic selves. They build the bonds that help us all push for better outcomes for our customers, clients, and communities.
Hybrid working and other benefits
Hybrid working is a welcome part of the culture here at Lowell. We believe that a better work-life balance makes for a more enjoyable and productive experience for us all. We move between office and remote days according to business needs, working in various places at different times.
Our Group hybrid working principles give us consistency and alignment across functions, countries, and regions as we all work together towards a successful hybrid working model.
In the UK we have an on-site gym open 7am-7pm, a Restaurant and Café, plus kitchens and microwaves if you’re bringing your own food in. Located by the Springs Retail and Leisure Park, in our new luxury office, we have onsite parking, public transport links, and a cycle park.
There’s a bonus scheme, flexible benefits, and a flexible pension where you can adjust your contributions. Our annual bonus scheme rewards colleagues for a job well done. Our operational colleagues enter a pay progression scale after passing probation at six months and they’re treated to a performance related quarterly incentive bonus where they can earn up to an additional 20% of their quarterly earnings.
Flexible benefits – we also offer a flexible benefits scheme, so you can either choose benefits worth up to 3% of your salary or take this as cash. Benefits you can choose from include:
• Extra holidays
• Life Assurance
• Pension contribution
• Private Medical insurance
• Cycle to Work scheme
• Dental cover
